Archive for the ‘Lists’ Category

Why buying an email addresses list is a bad idea

Tuesday, April 28th, 2009

In my last post I told you the importance of giving value as a key factor to implement a successful email marketing program. The other key factor is building a list of qualified subscribers who give us their permission to send them the campaigns. This is always a difficult and slow process that a lot of people want to skip. These people want to take the shortcut, and buy a third party email list or directly go to the Yellow pages to gather emails and send them promotional campaigns with no value at all. Obviously that is not a good idea, for different reasons:

-    Unqualified leads
-    Devalues your brand
-    Disingenuous relationship with customer (what would the email say? “Hello! You don’t know me, but I bought your email…”)

Buying a contacts list wont get us anywhere. Someone with a high quality list will take care of it and tightly control that it is not abused with a lot of promotional emails. For that reason, when someone is selling you an email list (remember that he is selling it to everybody who is paying for it) 99 times out of 100 you are getting a spam list. That’s a list of addresses of people who have not agreed to receive messages like yours, or who are on a list that’s been blasted to uselessness by other mailers.

So when you see offers like 1 million addresses for 100$ you better ignore it if you don’t want to lose your money and harm the image of your company.

9 ways to add more value to your newsletter

Wednesday, April 15th, 2009

During the past decades, companies have relied on traditional advertising like radio catchy jingles, TV commercials, Press advertising, telemarketing, etc. The technique is to interrupt the radio listener, tv viewer, newspaper reader, with an attention grabbing ad to convince him to buy our product.

However, the consumer is getting immune to this traditional advertising, just completely ignoring the ads or blocking them with technologies like TiVo or DVR. Every day gets tougher to get the consumer’s attention, and the best way is adding value to the message.

The value – attention axiom works perfectly in email marketing. To build a solid permission –based subscribers list you must provide value, either by producing great content or through big discounts or offers in products that the subscribers are really interested in.

It is this perfect combination of value+permission what makes email marketing get great conversion rates and be a way to strengthen the relationship with your subscribers, getting your casual clients into loyal clients and loyal clients into evangelizers of your products.

Once the importance of value+permission is clear, here you have some tips on how to add more value to your newsletters:

1. Establish the right expectations

The subscription process is the first step of your strategy to get news subscribers. It is very important that you set at this point the right expectations about the content that the subscriber is going to get and the value that it contains for the reader. Also provide links to past issues of your newsletter so that subscribers can see exactly what to expect.

2. Have a Personality

The fact that you are producing a corporate newsletter doesn’t mean it can’t have a personality. You want the reader to feel that there is a real person on the other end of the newsletter. Establish someone as the editorial face and allow him to give it a more informal language, so that he gets closer to your subscribers.

3. Tricks, Tips and Best Practices

B2B newsletter readers love tips. No matter what profession, workers are always interested in receiving practical ideas and best practices that they can really use.

4. Statistics and Benchmarking

Your subscribers want to know how they are doing compared with other companies in their market. Providing Benchmarking information and industry statistics will keep your subscribers attention.

5. FAQ / Ask the expert

Articles devoted to answer questions are a great way to generate the interest of your subscribers and to establish yourself and your company as an expert in your field.

6. Case of study

Readers never get tired of practical examples of success stories and strategies, and they always want more and more.

7. Use your Click-Through Rate (CTR) data

Monitoring which articles are giving you the most click help you to refine your topics and write more about the most interesting for your subscribers.

8. Use surveys

Send surveys a few times a year asking directly to your subscribers which content they prefer.

9. Partners, clients and experts

Solicit articles from your clients, partners and industry experts.

Email Marketing for Hotels and Resorts

Tuesday, February 17th, 2009

Inspiring myself in this great post of Johana Cavalcanti about email marketing for hotels and resorts, I decided to write a series of post of the best practices of email marketing for different markets and sectors. All the business around tourism could generate great brand equity, more sales, more loyalty from existing customers and also get news customers, with a good email marketing program.

These are the few things you should know to start a successful email marketing program:

Create and build your own list:

It is very important that you build your list organically with the permission of all your prospects to send them de campaigns in order to get the best results out of your email marketing. The first step to start getting email addresses is having a clear subscriber form in every page of your website. To improve the subscription rate:

•    The subscription form should not be long. Not more than 5 fields. If it takes too much time to fill out no one will submit it.
•    You must clearly specify the benefits of been part of your list: better offers, special discounts, special information, etc.
•    You could encourage people to sign up by offering an extra gift like a travel guide or by entering a draw to win a price like a digital camera.

The hotels deal directly with the customer, what makes easy to get email addresses offline:

•    You can ask for email address during the check-in or check out
•    You can leave a welcome form in the room
•    You can leave a form on the table the first breakfast
•    You can have forms in the Gym, Spa, Golf, etc.

The trade shows are also a great place to collect email addresses offline.

Segmentation and Schedule

Setting the right frequency for your campaigns is key for the success of your email marketing program. Too many emails will get your subscribers tired of you, unsubscribing or even worse, flagging you as Spam. Sending a newsletter once a month is the best. You should schedule as well all the events, bank holydays, concerts, etc. in your area for special campaigns. You can also send a welcome message for the customers that are coming to the hotel in the following days and a thank you message a few days after they leave the hotel.

The segmentation of your list is also one of the most important things. Every campaign is not relevant or interesting for all your subscribers, that is why you have to segment your list by age, sex, interests, geographical area, etc.


The campaign creation

The sender and the subject of the campaign will be the first thing our subscribers will read, therefore the sender must be familiar to the subscriber and the subject must refer to the content in the campaign.

The layout of the campaign should be very similar to your web page, with the same logos and colors, and should at least have the next components:

•    Always send a text version of the email
•    Use the “alt” tag on every image
•    Always include a link to the campaign to be seen on the web
•    The main content should be in the top left corner
•    Always include a visible unsubscribe link
•    Include a “Forward to a friend” link

The Stats

Once the campaign is sent you have to check the next stats to know what’s happened:

•    Open Rate
•    CTR (Click Through Rate)
•    Conversion Rate
•    Unsubscribe Rate
•    Viral Rate
•    Bounced emails

All this data allow you to know what is more interesting for each of your subscribers, who is unsubscribing, who is forwarding your message, what is the best day and time to send the campaigns and much more in order to improve the campaigns, the content and also improve the segmentation of your list.

Contacts management in Email Marketing applications

Tuesday, February 3rd, 2009

In our first post about the vision and purpose of Pixelnews, we talked about the importance of creating a simple product that solves a real problem. After a deep analysis of the real needs of our users, we have established 3 big block that are going to be the core of the application: contacts management, campaign creation and reports.

In this post I´m going to analyze the contacts management:

The list creation and management in an email marketing application has 3 basic goals:

Import and export easiness

We want to make getting their already built contacts lists into Pixelnews really easy to our users. Most of the small companies manage their lists with excel files, so we will be keeping the basic functionality to import excel, .csv and text files. However, the number of small companies managing their contacts with CRM applications grows fast every day. In order to make it as easy as possible for them, Pixelnews will be prepared to import and synchronize contacts from the most important CRM applications in the market. This way, the users wont have to manage two different lists in two different applications.

We think it is very useful for the user a feature that makes easy to create a subscription form and embed it into a web, blog or social network profiles. This way every new sign up will be directly added to the user´s Pixelnews lists.

Finally, we are adding a feature that also exports the contacts to excel, .csv and text files.

Segmentation

One of the best ways to get better results with your email marketing campaigns is the segmentation of the lists. Because each user follows different criteria to create the segments, Pixelnews makes easy to customize the fields for each list.

Once the user has the custom fields, it will be easy to create the different segments within your lists (e.g. sex, city, age, etc.) in order to send more focused and personalized campaigns.

Reports:

We want the user to know how the lists perform over time. Pixelnews will provide reports where the user will see the evolution of sign ups, unsubscribed and bounces.

7 ways to build your email marketing list offline

Tuesday, January 27th, 2009

Most of the time when we want to grow our list we always think about the online options like adding subscribe forms in every page on your website and landing pages, usually forgetting the real world. However there are a lot of ways of growing your list outside the web world. Here you have 7 ways to grow your list offline:

Networking

Networking is a always a great way to build new relationships and generate new sales. When we get new business cards is a great idea to send a quick follow up email to these contacts recapping the meeting and asking permission to be added to your list.

Trade Shows

The different sector trade shows are a great place to generate new sales leads and also a place to find a lot of high quality contacts to add to your list.

Semminars

Offering seminar to your clients is a great way to strengthen your relationship with them at the same time you are giving them an added value. It is also a great time to ask permission to sign them up for your company newsletter.

Points of sale

Being a retailer has a big advantage because it gives you the opportunity to interact much more directly with your clients. You can easily add a subscription form on your purchase point offering the value people will get signing up for your newsletter, such us special offers or discount coupons.

Events

Events, concerts, parties, and any occasion where people gather is a big opportunity to keep building your email contacts list. If you are hosting any of these events is a great idea to ask for the sign up offering some kind of incentive that you could deliver by email, such as an e-book, a free subscription for your service, etc.

Postcards

For those contacts and clients that have given you their mailing information but not their email address, sending a post card with your website address and the value of being part of the mailing list, is a great way to make them sign up for your newsletter.

Catalogs

If you are using catalogs with your products as a marketing tool don’t forget to add all the details about the value of been part of the email list and encourage people to sign up for your newsletter.